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Refund and
Exchange Policy

We want you to love our products and enjoy your shopping experience with us. On this page you will find details about how to return or exchange your purchases made online.

 

REFUND AND EXCHANGE POLICY AND INSTRUCTIONS 

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products (other than gift cards or seconds) in the country in which they were purchased, subject to the following conditions :

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  • Items must be returned within 30 days of purchase with the original receipt or other proof of purchase

  • You must provide your name and address

  • The returned items must not be clearance items

  • The returned items must be in their original condition, unused, and with all tags attached

  • If you request a refund, the purchase price (excluding any delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-4 above. You are responsible for any costs associated with returning the item to us including any currency conversion costs.

Note:

Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

 
FAULTY ITEMS RETURNS

If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Please note that any additional cost incurred due to currency conversion will not be refunded, and is considered the responsibility of the customer.

 
RETURN INSTRUCTIONS FOR ONLINE PURCHASES

All purchases made at ONDETO.COM can be exchanged or refunded by return post.

 

If you would like return your item(s) that were purchased online, please send the item(s) back to us with the "Returns and Exchange Form" on the back of your packaging slip filled in.

 

For further assistance contact us at contact@ondeto.com

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